| 01. |
Q: |
How do I make a real
money deposit? |
| |
A: |
Virtual Casino offers several convenient methods of
payment including:
 |
Neteller: Neteller offers convenient money transfers
and payment options to millions of merchants and people on the web.
Use your VISA, MasterCard or your checking account to fund your Neteller
account. Signup with Neteller and fund your account in one easy step. |
 |
 |
Credit Card - Visa/MasterCard:
Credit card deposits may be made through our eCash
processor from the Bank section of the casino. Just
click on "deposit money", and enter your
credit card information. Our financial transaction
processor handles multiple alternative payment options.
Because of that sometimes different Processor names
may appear in your monthly statement. |
Reminder:
Our Casino will reimburse costs incurred to deposit $50
or more into your account. We will credit these costs
into your account as bonus funds. |
|
| 02. |
Q: |
Why can't I deposit? |
| |
A: |
Please ensure that the address on your account at Virtual
Casino matches the address on your credit card account
and that you have the correct email address in your account
information. If all of your information is correct, the
processor may be temporarily unavailable. Please try again
later. For any questions or concerns regarding failed
or denied credit card transactions, or if you need to
update/change your casino account information, please
contact support@casinosupportcenter.com
|
|
| 03. |
Q: |
How do I make a withdrawal? |
| |
A: |
Requests for withdrawals are processed through the banking
section of our software. Just tell the software how much
of your balance you wish to withdraw and select your desired
method. The minimum withdrawal amount is $25. Players
may request a withdrawal from their account at any time
but are limited to four withdrawals per month. The total
withdrawal amount cannot exceed $5,000 per month. |
|
| 04. |
Q: |
How long will it
take to get my withdrawal? |
| |
A: |
There is a two-stage process when you make your withdrawal.
The first stage is getting the withdrawal approved. This
will consist of verifying that wagering requirements have
been met and that any bonus money has been used properly.
The process normally takes approximately 2 business days.
Stage two involves processing of the payment. This procedure
takes between 2 and 14 business days depending on the
method of deposit and payment you choose. |
|
| 05. |
Q: |
How often may I cash
out? |
| |
A: |
You may submit one withdrawal every 8 days. |
|
| 06. |
Q: |
Can I redeem a coupon
or receive a bonus if I reverse a pending withdrawal? |
| |
A: |
Reversing a pending withdrawal back to your casino balance
does not count as a deposit and therefore you may not
claim a bonus on any reversed withdrawal amount. Once
your withdrawal has been approved and you are waiting
for payment, you may then reverse funds and receive a
bonus, as the money is then treated as a new deposit. |
|
| 07. |
Q: |
What is a coupon? |
| |
A: |
Coupons are the bonus options available to you upon
making a deposit. They are usually offered in the form
of a pre-specified percentage of your deposit or a fixed
amount that can be redeemed by you on your next deposit.
There are two types of redemption options:
No Play through: With this type of
coupon, bonus money will be immediately placed into
your account, ready to be played.
Play through: With this type of coupon,
you must play through (wager) a certain number of times
your original deposit before you receive the bonus.
For example, if you deposited $100 and coupon is configured
for 4 times play through, you would receive the bonus
after you’ve wagered $400 (total bets).
|
|
| 08. |
Q: |
How do I redeem a
Coupon? |
| |
A: |
All you have to do is follow these six easy steps
to redeem your bonus:
- Look for the five-digit alphanumeric code in the
e-mail or newsletter sent to your address.
- Log into the casino and click on the "cashier"
button.
- Click on "Redeem Coupon", enter your coupon
code and hit redeem. (You must redeem your coupon
before you make your deposit.)
- Click on the "deposit" button and make
your deposit.
- Enter the casino and complete the play through
requirements (if there are any specified with the
coupon).
- Log out of the cashier and into your favorite game.
Your bonus will automatically be credited to your
account. Once your bonus is credited, it is yours
to either play with or withdraw.
|
|
| 09. |
Q: |
How do I redeem my
Virtual Casino Comp/Reward points? |
| |
A: |
Simply enter the casino bank and click on the “deposit.” From
the pull down menu select “Comp Points’ enter the amount of
comp points you wish the click on deposit. You will receive an e-mail response
when your points are redeemed. The minimum amount of Virtual Casino points
you can redeem is 10. The maximum redeemable amount is $1000.00 daily. Should
you have any further questions regarding Virtual Casino's Comp/Reward points,
please e-mail
(support@casinosupportcenter.com) |
