| 01. |
Q: |
How secure is my personal information? |
| |
A: |
Virtual Casino and all of its member casinos will not provide any of your
information (name, address, phone number, credit card, or win/loss balance)
to anyone (including government agencies) unless there is suspicion of criminal
activity on the account. |
 |
| 02. |
Q: |
What happens if I break one of the
rules & regulations? |
| |
A: |
Our security staff will generally spot violations of the rules and regulations
and In that event, will contact you via e-mail. |
|
| 03. |
Q: |
What is a 'Fax Back Form', and where
can I request one? |
| |
A: |
A 'Fax Back Form' is a way for Virtual Casino and our Payment Processing
companies to verify your personal and banking information provided upon
account set-up. By filling out and returning the form, Virtual Casino will
be able to ensure smooth operation of you account and allow players to play
(for money) from countries that had previously been blocked. Click here
to download the fax back form.
The form can also be requested from support@casinosupportcenter.com
You may then FAX it to +506-296-7463 or Toll Free Fax number 1-888-579-4555. |
|
| 04. |
Q: |
Why do I have to complete a 'Fax Back
Form' before I can deposit real money? |
| |
A: |
Our systems automatically place a suspension on any account that accesses
our software from certain countries. These countries either have banking
rules that make it difficult to perform financial transactions or have a
history of fraudulent activity. The form also verifies your age and residence. |
|
| 05. |
Q: |
Why do I have to complete a 'Fax Back
Form' when I have been playing for real money already? |
| |
A: |
There are situations when our systems will tell you that you cannot deposit
or withdrawal without a 'Fax Back Form'. This is usually caused by some
credit card activity on the casino account. If you use a credit card on
more than one casino account, our systems will suspend the account and ask
you to send in a 'Fax Back Form'. If at any time you are having trouble
with the software and it mentions a 'Fax Back Form', please contact us by
e-mail, telephone, or live chat, and we will be more than happy to explain
your situation. |
