| 01. |
Q: |
I am trying to create an account and
it tells me that an account already exists. |
| |
A: |
The message you are getting from the computer claiming that the account
already exists means that the account name you've chosen is already in use
by another player. You need to either modify it by adding numbers or choosing
a less common name. |
 |
| 02. |
Q: |
I am getting a message that says "Unable
to connect." |
| |
A: |
If you downloaded the software and it does not connect, check your Internet
connection. Please note that you have to be online to play at our casino.
If you are connected to the Internet and you are still experiencing problems,
you might need to re-download the software or check that you are not behind
a Proxy server or Firewall. If problem persists leave the casino and re
sign in. If this has not solved the problem, please contact customer support. |
|
| 03. |
Q: |
Why do I keep getting an Invalid Password
message? |
| |
A: |
If you have just been disconnected from the software or didn't exit properly,
the system may still have you marked as logged-in. Please wait approximately
5-10minutes for the automatic disconnection to finish before attempting
to re-connect. If you still get the same message at this point, please contact
Casino Support at support@casinosupportcenter.com
It is also possible that you may be entering the wrong password. Remember
the account name and password are case sensitive; so make sure that you
are entering them in correctly. |
|
| 04. |
Q: |
I've forgotten my password. What can
I do? |
| |
A: |
Simple, just click here and follow the instructions (click
here) |
